Grey Hotel Kopaonik

PRIVACY POLICY

1. INTRODUCTION

This Privacy Policy explains how Book2travel L.L.C-FZ ("we", "us") collects and processespersonal data.

By using our website, you agree to this policy.

2. DATA WE COLLECT

We may collect:

Name, email, phone number and other mondatory data required by servisce providersfor the completition of you booking

Booking and travel details

Payment data (via third-party providers)

IP address and device data

3. HOW WE USE DATA

We use data to:

process bookings

provide customer support

improve services

comply with legal obligatitions

4. LEGAL BASIS (GDPR)

We process data based on:

contract performance

legal obligatitions

legititimate interests

user consent

5. THIRD-PARTY PLATFORM AND SERVICES

We use third-party infrastructure, including booking systems and travel providers.These providers may independently process personal data.We do not have full control over such processing.

6. SHARING OF DATA

We may share data with:

Airlines, hotels, car rental companies and other travel providers to finalize and secure your booking

payment providers

IT/service providers

authorities if required

We do not sell personal data.

7. PAYMENTS

Payments are processed via third-party providers.

We do not store full card details.

8. INTERNATIONAL TRANSFERS

Data may be transferred outside the EEA, including the UAE.

By using the platform, you consent to such transfers.

9. DATA RETENTION

We retain data only as long as necessary for:

bookings

legal compliance

dispute resolution

10. USER RIGHTS (GDPR)

EU users have the right to:

access data

correct data

delete data

restrict processing

data portability

object to processing

withdraw consent

You may also file complaints with data authorities.

11. COOKIES

We use cookies in accordance with the Cookie Policy available on this website.

12. SECURITY

We use appropriate measures to protect data.

However, no system is completely secure.

13. THIRD-PARTY LINKS

We are not responsible for external websites.

14. CHANGES

We may update this policy at any time.

15. CONTACT

Book2travel L.L.C-FZ

Dubai, United Arab Emirates

Email: support@book2.travel